Privacy Policy

Last updated: June 2026.

Subzero Repair ("we," "us") is an independent high-end appliance repair company based in Los Gatos, CA, serving the San Francisco Bay Area. This policy explains how information is handled on subzero-repair.com (the "site"). We are an independent service provider and are not affiliated with or authorized by Sub-Zero Group, Inc. or any other manufacturer.

Information we collect

The site is primarily informational and does not ask you to create an account or submit personal details through on-page forms. Information is involved in a few limited ways:

• Booking: when you choose to book a repair, you are taken to our scheduling system (hosted at nexfield.pro). Any name, phone number, address or appointment details you enter there are processed by that scheduler so we can arrange your service visit.
• Phone: if you call us, we use the details you share to schedule and complete your repair.
• Usage data: like most websites, our host may keep standard server logs (such as IP address, browser type and pages requested) for security and reliability, and we may use analytics (see below) to understand, in aggregate, how the site is used.

Cookies and analytics

We may use Google Analytics to measure aggregate, non-identifying site usage (for example, which pages are most visited). Google Analytics sets cookies and processes usage data on our behalf. This helps us improve the content and make the site easier to use. We do not use this data to identify you personally.

You can control or block cookies through your browser settings, and you can opt out of Google Analytics using Google's browser add-on. Blocking cookies will not affect your ability to read the site or to call or book a repair.

Third-party services

• Google Maps — some pages embed a map of our service area, which loads from Google under its own terms.
• Online booking (nexfield.pro) — our scheduling system handles appointment details you provide there under its own privacy terms.
• Google Analytics — aggregate usage measurement, as described above.

How we use information

We use the information involved only to respond to service requests, schedule and complete repairs, keep the site secure and reliable, and improve our content. We do not sell your personal information.

Data retention and security

We keep service-related information only as long as needed to provide the repair, meet our records and warranty obligations (every repair carries a 365-day warranty), and comply with applicable law. We take reasonable measures to protect the information involved.

Your choices

You can decline or delete cookies in your browser, opt out of analytics, and choose not to provide details when booking (in which case we may be unable to schedule a visit). For questions about your information, contact us by phone at (650) 668-1554.

Children's privacy

The site is intended for homeowners and is not directed at children, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy as our practices or applicable law change. Material updates will be reflected here with a revised "last updated" date.

Contact

Questions about this policy or your information? Call us at (650) 668-1554. We serve the entire San Francisco Bay Area from Los Gatos, CA.